PRE-ORDER: All orders are hand-made to fit you perfectly. Please allow up to 5-15 business days for your order to be made before dispatch unless otherwise stated in the product description.
READY TO SHIP: Please allow 1-3 business days for your order to be dispatched.
Please note this does not include weekend or bank holidays (our hard-working Artisans need days off us much as we all do).
Once production of your order is complete and it's ready for dispatch, you will receive a confirmation email along with tracking details. Please contact us via email at firstname.lastname@example.org, if you need your order by a specific date and we will do our best to ensure you receive your piece on your specific day.
* Production can take less than 1 week, please contact us to request by a specific date.
United States: (1-3 days) UPS Express International Shipping
*Subject to delays
United Kingdom: (1-3 days) UPS Express International Shipping
*Subject to delays
Rest of the world: (5- 10 Business days) *Subject to delays
*Please note we are not responsible for any potential delays or fees due to customs.
Orders placed on weekends will be processed the next business day.
CUSTOMERS ARE ADVISED TO MONITOR THEIR ORDER TRACKING INFORMATION:
- Customers have 4 days from delivery date to report any problem with the order. If you have not received your order by the estimated delivery time given, you have 4 days to report it to us. Any delivery problems or loss reported after the 4 days can no longer be investigated or compensated and we take no longer responsibility on your order.
- Please ensure your selected delivery address is correct as we are unable to amend this once your order has been placed.
- Once we send out your tracking link it is your responsibility to keep an eye on your item especially incase you miss the delivery and need to reschedule it.
- Once the tracking link provided confirms delivery to your address or attempt and declined delivery by the receiver, we can no longer take responsibility for the parcel & we do not send out replacements or refunds.
Customers are responsible for failed delivery attempts. We won’t refund if our customers are unable to receive the item.
If your item is lost or stolen, NAD.NAKEDALLDAY is not responsible for that item. Please be sure to include the correct name, email and mailing address at the time of purchase.
- If you track your item online and the status shows it is with customs, please note we cannot intervene, but will be delivered by the carrier promptly upon release.