Please review our return and exchange policy before initiating any refund request:
- All orders are final and non refundable.
- Every single garment is bespoke, made to order and personalised according to style and size provided and selected on the website. Fabrics are purchased and cut and orders are produced ONLY upon order.
- No returns or refunds or exchanges are applicable on custom orders, one-off, pre-order or ready to ship items placed via Email, Social Media, Sale, Outlet .
- We do not accept returns or exchanges for any items unless they are damaged and unworn.
- We DO NOT accept refund/return request for unfit items. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consult with us to avoid any confusion/misunderstanding.
- Exchange only. Due to the fact that all of our items are handmade to order, we do not cancel orders or accept cash refunds. Customer have 4 days from delivery date to report any problem with the order. If you have not received your order by the estimated delivery time given, you have 4 days to report it to us. After that period of time, we take no longer responsibility on your order. If your order is damaged, costumers can return item(s) for store credit which means you have 4 days after receiving your item to request a return for store credit only. We do not provide cash refunds.
- You’ll also need the receipt or proof of purchase.
- Our returns department has the right to refuse a return, if these conditions are not met.
- We will not allow more than one exchange.
- Please note NAD.NAKEDALLDAY can not take responsibility for delays due to customs clearance for a return. Unfortunately this is beyond our control. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs and consequently the parcel is returned, we are not held liable for the return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume and must have all accompanying tags/packaging.
- Items must be returned in original conditions, neatly packed and with all tags still attached. The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers, cards etc.) Must have all original security seals still attached. If this conditions are not met, we can refuse the return. Please note that we can only exchange an item for the same article in the same size. The new order will be dispatched as soon as we have received the article that is to be exchanged. Once the exchange is made the customer will receive a new tracking number once the item(s) have been shipped. Please note that we can only accept exchanges from the address which the shipment was sent to.
- IMPORTANT NOTICE: Please provide photos for proof in your return/refund inquiry so we can assist you with utmost care. This is compulsory for every inquiry, and we won’t resolve cases without providing unboxing videos.
Please follow the instructions given by the customer care team while sending your return back to NAD.NAKEDALDLAY avoiding any discrepancy. Item(s) that will not match NAD’s return policy will not be taken into consideration and can be sent back to the customer at his or her own cost.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like swimwear, custom products, one-off, pre-order, personal care goods (such as beauty products) and accessories. Please get in touch if you have questions or concerns about your specific item.
Lost/Stolen Items: We can not issue a refund or exchange for a lost or stolen item. To avoid this, please be sure that your address, email and phone number is accurate before making the purchase.