Exchange only. Due to the fact that all of our items are handmade to order, we do not cancel orders or accept cash refunds. Customer have 7 days from delivery date to report any problem with the order. If you have not received your order by the estimated delivery time given, you have 7 days to report it to us. After that period of time, we take no longer responsibility on your order. If your order is damaged, costumers can return item(s) for store credit which means you have 7 days after receiving your item to request a return for store credit only. We do not provide cash refunds.
If approved, you’ll be automatically refunded on your original payment method via gift card.
Once we receive your package, we will contact you to confirm that it was received and send you an electronic gift card via email.
We are not responsible for shipping costs.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume and must have all accompanying tags/packaging.
. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return your order with tracking number and send it to us via email.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like swimwear, custom products (such as special orders or personalized items), personal care goods (such as beauty products) and accessories. Please get in touch if you have questions or concerns about your specific item.
Lost/Stolen Items: We can not issue a refund or exchange for a lost or stolen item. To avoid this, please be sure that your address, email and phone number is accurate before making the purchase.