Please review our return and exchange policy before initiating any refund request:
We advise all our customer to shop intentionally, as refund request will not be authorised.
Please review our policies to ensure they are aligned to your purchasing intentions:
We hope you love your pieces! However, if your order is damaged, costumers can return item(s) for store credit which means you have 4 days after receiving your item to request a return for store credit only. We do not provide cash refunds.
To arrange a return, please open our returns portal:
Returns will not be processed unless they go through our Returns Manager portal. If you are having issues with the portal, please reach out to us at help.nakedallday@gmail.com.
If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- All orders are final and non refundable.
- Most of our garments are bespoke, made to order and personalised according to style and size provided and selected on the website. Fabrics are purchased and cut and orders are produced ONLY upon order.
- No returns or refunds or exchanges are applicable on custom orders, one-off, pre-order, or ready to ship items placed via Email, Social Media, Sale, Outlet .
- We do not accept returns or exchanges for any items unless they are damaged and unworn.
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We DO NOT accept refund/return request for unfit items. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consult with us to avoid any confusion/misunderstanding.
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Out of stock items: If your order includes multiple items and one (or more) of the items are out of stock, we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
- Customer have 4 days from delivery date to report any problem with the order. If you have not received your order by the estimated delivery time given, you have 4 days to report it to us. After that period of time, we take no longer responsibility on your order.
- Please note NAD.NAKEDALLDAY can not take responsibility for delays due to customs clearance for a return. Unfortunately this is beyond our control. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs and consequently the parcel is returned, we are not held liable for the return.
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Discounts cannot be added to orders that have already been purchased. Additionally, any discounts generated after the completion of an order will not be applicable to that specific purchase.
Please note that requests for discounts on already purchased orders cannot be accommodated. - NAD.NAKEDALLDAY is not responsible for international shipments lost in transit.
- Our returns department has the right to refuse a return, if these conditions are not met.
- We will not allow more than one return.
Please follow the instructions given by the customer care team while sending your return back to NAD.NAKEDALDLAY avoiding any discrepancy. Item(s) that will not match NAD’s return policy will not be taken into consideration and can be sent back to the customer at his or her own cost.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like swimwear, custom products, one-off, pre-order, personal care goods (such as beauty products) and accessories. Please get in touch if you have questions or concerns about your specific item.
Lost/Stolen Items: We can not issue a refund or exchange for a lost or stolen item. To avoid this, please be sure that your address, email and phone number is accurate before making the purchase.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Any items returned outside of these regulations will not be accepted and the customers responsibility to pay the return delivery fee.
Custom orders, sale, one-off, pre-order items for European Union:
We operate strictly under a no returns or refunds policy on all made-to-order/ pre-order/ one-off items.
The customer is responsible for choosing their correct size and measurements before placing an order.
We accept no responsibility if items do not fit upon arrival.
Sale items are final sale and no return will be accepted.
There are no exceptions to this returns policy.
HOW DO I RETURN?
You will receive shipping information by completing the online returns portal.
- You’ll need the receipt or proof of purchase.
- To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume and must have all accompanying tags/packaging.
- Items must be returned in original conditions, neatly packed and with all tags still attached. The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers, cards etc.) Must have all original security seals still attached. If this conditions are not met, we can refuse the return.
- Upon receiving your return, we will issue a store credit equivalent to the product value, allowing you to select a new item of your choice from our store. Customers can see their store credit balance in their account details when they are logged into our online store. Here’s how it works: When a customer logs into their account, the value of their store credit will display at checkout in the Store credit section.
- IMPORTANT NOTICE: Please provide photos for proof in your return/refund inquiry so we can assist you with utmost care. This is compulsory for every inquiry, and we won’t resolve cases without providing unboxing videos.
- NAD.NAKEDALLDAY does not cover delivery and custom fees on returns. The customer is responsible for using their own method of returns. All costs incurred during this process are to be covered by the customer. We strongly advise using a tracked service to the address provided on the return form. Please be aware that we cannot accept responsibility for returns that are not delivered if you choose not to use a tracked service. We recommend keeping your proof of postage for your records.
- If you are prompted to add the parcel value, please put the item value of the parcel as $20 or under.